NetSUPPORT - Complete Support Solutions | Print |
Like all businesses, you depend on your network. Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? Traditional support models have you call for help, and wait for a technician to be dispatched to troubleshoot the problem. In some cases, making multiple trips for parts!  This model forfeits precious uptime for diagnosis, travel and repair - all on your dime.  We've put an end to that.

Some of the keys features of our NetSupport program are:

Avoid the hassle of setting up and maintaining an internal IT Department: Hire us to be your IT Partner – our solution doesn't get sick and doesn't take vacation

Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter

Business Strategy and Planning Meetings allow us to help you build and manage a long-term technology plan to support your business. This enables you to make the best business decisions possible

We work with you to prioritize your IT strategy and plans. From technology research to procurement services, we help you make optimal IT purchase and support decisions

With our monitoring solution, we can help you do more with less by automating many of the routine tasks and activities that consume much of your technicians’ time

Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call today to receive a free assessment on how our support solution can immediately impact your business. 
 
 Essential
Premium
Support
  
 Live Help Desk Support
 Hourly 
 Remote Control Support Hourly 
 On-Site Support Hourly 
 Microsoft Application Support Hourly 
 After Hours Support Hourly 
 Emergency Support Hourly 
 Online Ticketing System  
 Response Time

 24-hr

 
 Incremental Billing
  N/A
   
Monitoring  
 24X7 Availability Monitoring  
 24X7 Desktop/Server Monitoring and Alerting  
 Drive Space Monitoring  
   
Security  
 Microsoft Patch Management  
 Managed Anti-Virus and Anti-Spyware  
   
Additional Services  
 Procurement Management  
 Asset Lifecycle Management  
 Asset Reporting  
 Printer Management  
 User Account Administration  
 License Management  
 Annual Cleaning and Inspection  
 3rd Party Vendor Management  
 Monthly Onsite Health Check  
 Network Documentation Management  
 Handheld support  
 Quarterly Business Reviews